How to Use Chatbots and What to Know About These AI Tools

Upload relevant documents, explain your constraints and describe your specific situation. It might sound like you need to design some kind of technical script to get results. During training, the AI will have “read” virtually everything on the internet. But because it makes predictions, it will give you the most probable, most common response. As with all AI tools, take it all with a grain of salt — just like with search results. I asked Claude to make it more conversational, and it was even better.

How to Use Chatbots and What to Know About These AI Tools

Some states have laws and ethical rules regarding solicitation and advertisement practices by attorneys and/or other professionals. The National Law Review is not a law firm nor is  intended to be a referral service for attorneys and/or other professionals. The NLR does not wish, nor does it intend, to solicit the business of anyone or to refer anyone to an attorney or other professional. NLR does not answer legal questions nor will we refer you to an attorney or other professional if you request such information from us. Some restaurants also use voice bots to take orders, but some TikTokers have recently roasted the chain after run-ins with bots led to incorrect orders. Chick-fil-A has been testing autonomous robots at a “small number of Chick-fil-A restaurants as a helping hand to assist team members with serving guests in the dining room,” the company told Insider.

Context is everything

Claude incorporated advice and actions, with suggestions such as initiating a standing one-on-one meeting to make feedback an ongoing process rather than a one-time event. Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

Business & economics

The fast-casual fresh-Mex chain from Newport Beach, California, was an early adopter of voice bots. The chain began testing AI-powered voice assistants for phone orders in early 2018. Today, customers can call any Chipotle and order from a conversation bot. But if you own a business, you can’t afford to ignore chatbots, as they’re becoming an increasingly-effective marketing tool. EMarketer reports that 1.4 billion people interacted with a chatbot in 2015; unsurprisingly, more and more brands are starting to use these A.I.

The tech company, founded in 2018, automates the order-taking process with AI-powered virtual assistants. Here’s a rundown of chains rolling out customer-facing AI solutions. A June Deloitte consumer survey found that consumers were also more willing to frequent restaurants that used automation. Teachers 45 and older are more likely to point to a lack of training as a factor preventing them from using AI in their teaching. Younger teachers are more likely to cite concerns over the role of AI in society, AI giving biased information, and whether AI will replace parts of their job or lead to teacher layoffs. Put your brand in front of 10,000+ tech and VC leaders across all three days of Disrupt 2025.

• Context engineering refers to everything that surrounds the prompt.
• DoorDash recently began offering voice-bot technology to restaurants.
• Chick-fil-A has been testing autonomous robots at a “small number of Chick-fil-A restaurants as a helping hand to assist team members with serving guests in the dining room,” the company told Insider.
• Keyvan Mohajer, the CEO of the voice-recognition platform SoundHound, said 2023 had been a banner year for the adoption of voice-automated restaurant solutions.

Amplify your reach, spark real connections, and lead the innovation charge. While the Character.AI case shows the extreme dangers of sycophancy for vulnerable users, sycophancy could reinforce negative behaviors in just about anyone, says Vasan. Much of Silicon Valley right now is focused on boosting chatbot usage. Meta claims its AI chatbot just crossed a billion monthly active users (MAUs), while Google’s Gemini recently hit 400 million MAUs.

However you use them, chatbots give you numerous ways to connect with your audience and to not only help your company’s operations, but to also position it as a technology leader. If you’re thinking about using chatbots for your marketing efforts, use the tips given in this post. Loads of brands – including Kik, Uber, Sephora and more – are now using chatbots to interact with their customers and drive engagement. They’re becoming an incredibly powerful marketing tool, but only for brands that know how to use them. Chatbots are normally used to answer simple questions, including basic product information, weather forecasts, or company information. In some applications, however, chatbot conversations can be combined with actual humans to answer questions that are more complex.

Legal Disclaimer

The Impact Research survey underscores that AI chatbots are more than a fad and may be on their way to becoming a staple in K-12 education, said Kumar Garg, the president of Renaissance Philanthropy. He is also the founder of the Learning Engineering Virtual Institute, which supports research at universities to develop technological approaches to improving middle school math instruction. Character.AI, a Google-backed chatbot company that has claimed its millions of users spend hours a day with its bots, is currently facing a lawsuit in which sycophancy may have played a role.